Leggett Immobilier Carcassonne

We went through the purchase process with Leggett on a chalet in Mazamet but sadly had to withdraw due to the pound crash in September which made the property unaffordable for us.The property was the house of our dreams and a retreat for my wife due to long term illness, we would have never pulled out other than for the exceptional and unavoidable circumstances we found ourselves in. Reluctantly, harshly but as expected we had to pay the 10 percent withdrawal fees to the seller but were surprised that we were also charged the full Leggett agent fees as this was not mentioned to us at any time by the agent until after the cooling off period had ended and when we suggested that we may have to back out. At no time was the contract explained to us by the agent yet with other previous French property purchases the contract was explained in great detail to us and no agents withdrawal fees were included in such contract. The agent was fully aware of our unavoidable and exceptional situation but made no offer to reduce or negate the fees and even when (at our request) the agent approached Leggett head office no financial reimbursment was offered just a 'that's unfortunate for you' comment. After withdrawing and paying the fee, within an hour the very same advert was put up and an alert was sent to our email giving us a 'heads up' that it was back on the market!, we pointed this out to Leggett but no apology was given for the upset caused. To add insult to injury the property was re-sold within a week which although denied by Leggett suggested to us that they had a buyer already lined up before we formally withdrew! We consider the taking of the full sales fee upon withdrawal given the exceptional and unavoidable circumstances and given the quick re-sale ( meaning they will earn their fees twice over for minimal effort) unethical and financially uncompassionate behaviour by Leggett. It has ruined our dream of buying a holiday home and caused significant stress and upset.